1. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Processing time may vary depending on order volume, product availability, holidays and operational requirements.

2. Shipping & Delivery

Once your order is dispatched, shipment and tracking information may be sent to the contact details provided at checkout.

Delivery timelines depend on destination, courier serviceability, weather, public holidays, regional restrictions, transportation disruptions and other circumstances beyond our reasonable control.

Delivery timelines shown on the website are estimates and are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Charges may vary depending on destination, order value, package weight and applicable logistics rates.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name
• House/Flat Number
• Street/Locality
• City
• State
• PIN Code
• Valid Mobile Number

Maae Care will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

5. Tracking

After dispatch, tracking details may be shared through the available communication channel.

6. Delayed Delivery

If a shipment is delayed, customers may contact Maae Care. We will coordinate with the relevant logistics partner where required.

7. Undelivered / Returned Shipments

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, repeated failed delivery attempts or other delivery-related circumstances, it may be returned to the sender.

Maae Care will review the circumstances before deciding the appropriate next step, including possible re-dispatch or refund where applicable.

8. Damaged Package

If your package appears significantly damaged at the time of delivery, please take photographs of the package and product and contact Maae Care promptly.

Please retain the packaging until the matter has been reviewed.

Please refer to our Replacement & Refund Policy for further details.

9. Serviceability

Delivery is subject to courier serviceability for the entered PIN code.

If a location is not serviceable, the order may not be accepted or an alternative delivery arrangement may be required.