1. Information We Collect

Depending on how you use our website, we may collect:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order details
• Payment-related transaction information
• Customer support communications
• Information voluntarily submitted through forms or WhatsApp
• Website usage and technical information where applicable

2. How We Use Your Information

We may use your information to:

• Process and deliver orders.
• Confirm and communicate order status.
• Process payments.
• Provide customer support.
• Handle replacement, refund and cancellation requests.
• Respond to enquiries.
• Improve our website and customer experience.
• Maintain business and transaction records.
• Prevent fraud and misuse.
• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment service providers.

Maae Care does not intend to store complete card, banking or other sensitive payment credentials on its own website servers.

4. Shipping & Service Providers

To fulfil orders, information such as your name, phone number, shipping address and order details may be shared with relevant logistics, delivery, payment or technology service providers.

Such sharing is limited to what is reasonably required to provide the relevant service.

5. Marketing Communications

Where permitted, Maae Care may use your contact information to communicate information about products, offers, educational content or updates.

You may request to stop receiving promotional communications.

Transactional communications relating to an existing order may still be sent when necessary.

6. Cookies

Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website usage and improve user experience.

Third-party services integrated with our website may also use cookies according to their own policies.

7. Data Security

Maae Care takes reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, accounting, legal and regulatory requirements.

9. Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting correction of inaccurate information and withdrawing consent where consent is the applicable basis for processing.

Requests can be submitted using the contact details below.

10. Children's Information

Maae Care products may be intended for children, but our website is intended to be used by parents, guardians or adult customers.

We do not knowingly request unnecessary personal information directly from children.

11. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

Maae Care is not responsible for the privacy practices or content of third-party websites.

12. Changes

We may update this Privacy Policy from time to time. The updated policy will be published on this page.